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Good morning, Drew.

Lanterne worked your fleet overnight. 70 vehicles · Denver & Boulder Westminster opening Grand Junction · grant pending

Needs your call
6 washes and 3 services ready to dispatchMorning maintenance triage · staff bookings and tickets drafted, waiting on you
approve & dispatch Your call
1 damage photo from the crew waiting to log588 · Chevy Bolt · rear bumper scuff · Boulder crew
confirm & log Your call
Live · watching, nothing to do
615's wash slot at 11:30 today is confirmedDenver crew · booking already in Engage, nothing needed from you
Watching
Handled overnight
12 overnight booking notes and tickets sortedBooking & customer triage · fleet items routed to you, member items to the ops manager
6:10 AM Done · auto
3 charge top-ups scheduled ahead of morning bookingsTwo Bolts and a Solterra held until charged
5:52 AM Written up
2 cars flagged parked off their home stations573 near Cheesman Park, 641 two blocks off in Boulder
5:40 AM Flagged
Logbook
Review this morning's dispatch

Ask your fleet anything.

Workflows

What Lanterne runs for you. Each one carries its own playbook, and you set how far it goes.

New workflow

Teach Lanterne something new

Helps to includeWhat kicks it offWhat Lanterne should doWhat it must never do

Morning maintenance triage

Washes and services, checked against bookings and sent to the crews. Asks you first

How this workflow runs
Reads the wash and service flags in Astus, checks the car is free in Engage, then drafts the staff booking, the crew assignment and the ticket.
If a car has no free slot, or the slot clashes with a member booking, it leaves that one for you and says why.
Never sends a booking or closes a ticket without your approval, until you switch it on.
Crew rounds · Denver and Boulder
DRYour call, Drew

Approving books every wash and service into Engage, creates the tickets, and sends each crew member their round for the day. Anything you move or skip on the board stays that way.

Coming up next 7 days
605 · Kia Niro · service overdueOil change, 210 miles over · Denver
210 mi overNot in today’s run
573 · Chevy Bolt · wash overdue3 days over · Denver
In today’s run
588 · Chevy Bolt · 20k serviceDue Thursday · Boulder
ThuComing up
634 · Hyundai Kona · idle5 days, no booking · Boulder
5 daysWatching
617 · Chevy Bolt · charge low for its next booking41% now, booked 8:00 tomorrow · Denver
tonightComing up
610 · Nissan Leaf · wash dueIn 2 days · Denver
2 daysComing up
VehicleSiteWashServiceChargeStatus
573 BoltDenver3d overok78%In today’s run
605 NiroDenverok210mi over64%Needs a slot
588 BoltBoulderokThu71%Coming up
634 NiroBoulderokok55%Idle 5d
617 BoltDenverokok41%Charge for 8am
610 LeafDenver2dok82%Coming up
599 SolterraDenveroktoday69%In today’s run
641 KonaBouldertodayok73%In today’s run
602 LeafDenvertodayok60%In today’s run
618 KonaDenvertodayok88%In today’s run
621 NiroDenveroktoday52%In today’s run
587 BoltDenveroktoday66%In today’s run

Showing 12 of 70. Every other car is inside its wash and service windows.

Read live off Astus and Engage. Only what is drifting shows here. Your targets set the line: wash every 14 days, idle after 4, a charge floor before a booking.

Booking & customer triage

The ops manager's morning. 12 overnight notes and tickets, sorted. Asks you first

How Lanterne got here
Read every overnight note and ticket, classified each by content, assembled the evidence behind a disputed charge from one query, and routed the fleet items to Drew.
Anything it can't classify with confidence, and any charge a member disputes a second time, it leaves for the ops manager.
Never admits fault, never moves money, and never replies to a member on its own.
Overnight, latest first
Member services · 4 replies draftedTwo disputed charges, an extension and a charging question · evidence assembled, drafts ready to send
review & send Your call
Booking change · extend BK-20731 by an hourKona free until 6:30, held at plan rate · reply drafted for you
6:58 AM Yours
Booking note · early return on BK-20740Car back at 5:40, next member at 7:00 · nothing needed, logged
6:41 AM Logged
Damage · rear bumper scuff on 588Boulder crew photo · routed to Drew, opens Damage logging
6:22 AM Sent to Drew
Maintenance · 3 wash and service flagsPulled from the overnight notes · routed to Drew's morning triage
6:15 AM Sent to Drew
Cleaning · 2 interior notesOne spill, one general clean · routed to Drew's morning triage
6:09 AM Sent to Drew
Open member services

Member services 4 to clear

The ops manager's real work. Each one opens as a case: the evidence Lanterne pulled, its recommendation, and a decision that stays yours. Fleet items are already gone to Drew.

Member 4471 · 588 Chevy Bolt · BK-20719"I was charged $18 for extra time. I parked it and walked away at 4:55."
Waive $18 Your call
Member 2088 · 641 Kia Niro · BK-20724"You've billed me for a bumper scuff that was already on the car."
Hold, escalate Your call
Member 5130 · 634 Hyundai Kona · BK-20731"Can I extend my booking by an hour?"
Grant the hour Your call
Member 3902 · 617 Chevy Bolt · BK-20736"The charger at the Gunbarrel spot wouldn't start a session. What do I do?"
Reassure, flag site Your call
Top of the queue cleared

Draft reply
OMYour call

How Lanterne got here

  1. Receipt · what Lanterne read
  2. Moving money and messaging the member are yours. The decision is laid out above.
  3. Once you decide, Lanterne records what happened and who decided, and the case closes with a receipt in the logbook.

Damage logging

A crew photo over WhatsApp, logged into Engage by secure login. Asks you first

How it runs
A crew photo with a car number opens a damage incident in Engage, converts the photo, writes the description, and keeps your own damage log in step.
If the car number is unclear, it asks the crew to confirm before logging.
Never posts to Engage until you confirm.
Where it lands in Lanterne
New damage photo from the crew · 588Rear bumper scuff · Boulder crew · came in over WhatsApp · waiting to log
review & log Your call
573 · scratch on driver door · loggedEngage incident CCS-573-021 · sticker 0408 · yesterday
Yesterday Done

Log to Engage · 588

Everything happens inside Lanterne, by secure login. Nothing posts until you confirm.

The incident Lanterne prepared
Vehicle588 · Chevy Bolt
Reported byBoulder crew
DescriptionRear bumper scuff, driver side
What it will do
Sign in to Engage as Lanterne Open vehicle 588, create the damage incident Convert the photo to JPEG and upload it Write the description and add a row to your damage log
DRYour call, Drew

Logbook

This morning

Your morning triage ran in about 20 minutes instead of two hours. Everything below happened before you sat down.

12 overnight notes and tickets sorted and routedBooking & customer triage · 6 to the ops manager, 6 to Drew
6:10 AMDone · auto
6 washes and 3 services drafted with staff bookings and ticketsMorning maintenance triage · held for your approval
6:02 AMWritten up
3 charge top-ups scheduled ahead of morning bookingsTwo Bolts and a Solterra held until charged
5:52 AMDone · auto
573's door scratch logged to Engage and your damage logDamage logging · incident CCS-573-021 · sticker 0408
YesterdayDone

Integrations

Lanterne reads and writes across your stack the way a person would, by secure login. Nothing changes in your systems.

AstusSecure login
Telematics & maintenance · wash and service flags read
EngageSecure login
Modo booking · availability, staff bookings, tickets, damage incidents
Rounds formConnected
Your crew's checklist · responses read and closed off
Damage logConnected
Your own spreadsheet · kept in step with Engage
WhatsAppConnected
Crew photos in, damage logged out
Lanterne Colorado CarShare

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